Returns/Exchanges

 Return policy:

The purpose of our company is to serve each and every individual as if they were our only customer. Helping each of you find your own unique style. 

 

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a discount code sent via email. We cannot issue refunds.
  • All returns must be received within 30 days* of the date that we ship out your order.
  • All discounted priced items, accessories, and sale items are FINAL SALE and are not eligible for return.
  • Returned items must remain un-washed, un-worn, and all tags must still be attached (if any).
  • Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return.

 

*COMPLETE THE RETURN FORM AND BE SURE TO INCLUDE IT WITH YOUR RETURN POLICY*YOU CAN GET THE FORM BY EMAILING chosenbtq@yahoo.com 

 

 Merchandise may ONLY be returned for a DISCOUNT CODE within 30 days of the date your order shipped from our warehouse.

 

 Returned items must remain un-washed and un-worn.

 

 All sale items, discounted items, and accessories are FINAL SALE and cannot be returned.

 

 The customer is responsible for the shipping and handling of the returned item(s). Please note the tracking number if applicable.

 

 A discount code will be sent to the email address provided at checkout.

 

TO MAKE A RETURN:

  1. Please refer to the Return Policy above to ensure that your return meets the criteria stated.
  2. Email chosenbtq@yahoo.com to access the return form.
  3. Complete the return form and include it inside the package with the item(s) you are returning.
  4. Once your package is received please allow 5-7 business days for our Return’s Department to process your return.
  5. A discount code will then be sent to the email address provided at checkout.

 

EXCHANGES:

Due to our limited quantities per unique style, we are unable to offer exchanges. However, we will be happy to issue you a discount code for your return, and if the

right size in the right style is available, you can use your code to purchase that item.

 

PROBLEMS OR QUESTIONS?

If you have any questions about your order or need the return form, please contact us immediately. You can reach us by email at chosenbtq@yahoo.com

 

**ALL DAMAGED ITEMS WILL BE INSPECTED AND VERIFIED**

 

 

SEND RETURNS TO:

Chosen boutique

PO Box 517

Yulee, Florida 32041-0517

 

*COMPLETE THE RETURN FORM AND BE SURE TO INCLUDE IT WITH YOUR RETURN POLICY* YOU CAN GET THE FORM BY EMAILING chosenbtq@yahoo.com 


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